Customer Service Support Representative Listing ID: 15176

We are in need of a skilled Customer Service Administration and Collection Agent that can manage a database of over 1000 -2000 clientele. This Project is basically for North America (United State of America and Canada) residents and it's a part-time/full-time basis for interested individuals and a completely remote job. Duties & Responsibilities: ! Communicate in writing via email and chat to ensure all customers have a positive experience with us. ! Establishes, organizes and maintains confidential customer information in global Service Management and CRM/IFS Sales databases ! Meet daily, weekly and monthly goals within an established time period ! Resolution of customer issues related to past due debt collections ! Make outbound and receive inbound calls to communicate with borrowers in regards to late or past-due accounts ! Problem solve with past-due customers to bring accounts current through payment negotiations ! Contact consumers by phone to resolve the outstanding balance owed ! Maintain a high level of customer service ! The ability to handle multiple projects and tasks at the same time ! Great attention to detail and are highly organized ! The ability to articulate themselves professionally Excellent written and spoken English Qualification: Excellent communication and listening skills Ability to negotiate and be assertive and professional at all time General computer knowledge and typing skills Capability to adhere to schedule requirements